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Yes, you have two options. Use the web API or ODBC.
ODBC probably won't work unless you host your website on a Windows server and have local access to your database. Web API: [urlmp=/wiki/API_Developers_Guide#Web_API[/urlmp]. It's not really documented, but you can use this from a web programming language too. I can send you some code samples. The simplest process, honestly, might be to host a status page internally. Then you can query via ODBC. That status page could be queried from your public site and return it's data as JSON or just txt or whatever. You could even get fancy and allow customers to add notes to their ticket. |
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I have made that as a server side plugin.
I will put it on my webpage soon. http://itognet.dk |