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Hi - adjusted our 'New Ticket [TKT-<CMTLBLDATA_FLDTKTTICKETNO>] ' so that it would show who (the creator of the ticket, by nickname) created the ticket with the following:
<html> <body> Hello <CMTLBLDATA_FLDTKTCONTACTID_FLDCRDCLCCONTACTFIRSTN AME>,<br><br> <CMTLBLDATA_FLDGENCURUSER_FLDWRKNICKNAME> has created a new Service Ticket for your account. <br><br> Asset: <CMTLBLDATA_FLDTKTASSETRECID_FLDASTNAME><br> Issue: <CMTLBLDATA_FLDTKTPROBLEM><br><br> Your Service Ticket tracking number: <b><CMTLBLDATA_FLDTKTTICKETNO></b> <br><br> Thank You!<br><br> Lassen PC<br> 888-649-2880<br> 55 N. Union St STE D<br> Susanville CA 96130<br> </body> </html> But instead of it inserting the users nickname, I get a blank space there instead (on the actual emailed ticket) Suggestions? Thanks! |
