Assigning multiple employees to a ticket

Can you assign a ticket to more than one employee?

Thank you for posting this.

Ticket can be assigned only to one employee (manager).
Other employees can edit the Ticket, add Charges, History Notes etc for the Ticket - based on their permissions.

In cases where other employees are involved in the Ticket you can add Tasks under the Ticket and assign each Task to a different employee, and yet - there is only one person, the Ticket Manager, that is responsible for the Ticket.

Hope this helps.

This a feature we would love to see added. The fact is, these days multiple people work on tickets and should be able to be 'assigned' to it.

Thank you. Noted.

A way to assign multiple people would be nice. Now we just use the notes to track who is involved with the ticket.

+1

we track this by the charges.. each employee who works on a ticket adds in a charge for work they perform which shows us which techs have worked on which tickets.

I would like to see this ability too - would be very useful so the ticket appears in the queue of all techs working on it.

Also would be good to have a way for everyone to see new unassigned jobs in their queue.