RangerMSP Business Automation for successful ITs

 
June 4th, 2022, 09:36 AM
diaz79
 
Posts: 17
Hi

Our RMM Integration with GFi MAX (N-abel) have suddenly stop working.
In log files we can find this error:

************************************************** *
************************************************** *
ERROR (DLL v.1.1.28000.25 ThredID: 8860; 06/04/2022 17:16:24): error:14094410:SSL routines:SSL3_READ_BYTES:sslv3 alert handshake failure
Stack>
void __thiscall Operations::CheckForResolvedTickets(class ErrorInfo &)
unsigned long __stdcall WorkerThread::MainLoop(void *)
parameter 1: 00000000

************************************************** *

We are running on latest version of RangerMSP and we have tried re-installation of RMM server, new API token and we have check server url, it's the same.

Any suggestions on this meter!
 
June 6th, 2022, 06:05 AM
Support Team
 
Posts: 7,449
Thank you for posting this.

We are not sure what might be causing this and may first need to review your log files in our lab so we can verify versions and try to see what has been logged there..

Please zip the \Logs folder and email it to us.

Hope this helps!
 
June 7th, 2022, 01:26 AM
diaz79
 
Posts: 17
Hi

Where should I send log zip file?

THX
 
June 7th, 2022, 06:06 AM
Support Team
 
Posts: 7,449
support@ our domain. Thanks.
Reply


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