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June 4th, 2016, 02:08 AM
Stanley Ng
Posts: 89
Hi all,

I would like to find out what's the recommended remote support tools that you guys using it for long term cost-saving (proprietary software) and widely use by most of the IT support company and customers?

June 5th, 2016, 04:43 PM
Posts: 1,146
June 6th, 2016, 08:43 AM
Posts: 477
If you are talking about just for remote access and not an actual RMM program I would recommend ScreenConnect as well.
June 8th, 2016, 09:28 AM
Stanley Ng
Posts: 89
Thanks for the recommendation. I'm currently using TeamViewer, however the renewal cost is high. It has to renew every 12-18 months.

Teamviewer is fast and good but a bit pricy...

Thank You
June 8th, 2016, 01:53 PM
Posts: 477
ScreenConnect is very reasonably priced as is their maintenance which is not required for continued use.
June 13th, 2016, 08:51 PM
Posts: 1,146
We had TV before SC. Wouldn't go back....
September 9th, 2016, 06:41 AM
Posts: 14
i will chime in about SC as well. weve been using screen connect since LogMeIn started charging about 2 years back. we wont look elsewhere! Screen Connect is a great remote access tool. although the pricing structure has changed since being acquired by LabTech, it is still a great product.
November 2nd, 2016, 09:23 AM
Posts: 8
We have used Labtech RMM for a number of years.

Their major weak point was the remote access software.

We were just on the point of buying a SC licenses when ConnectWise bought SC.

We have been using it ever since and it is excellent.
November 8th, 2016, 12:22 PM
Posts: 942
Also on Screenconnect, as well. And also an Ex TV user.

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