RangerMSP Business Automation for successful ITs

 
July 22nd, 2022, 01:07 PM
stwman11
 
Posts: 35
I see the Photo Album in the web interface, but with Firefox, Chrome or Edge, the button does not seem to be functional, as no window opens. Version shows 29.0.0.2.
 
July 25th, 2022, 06:04 AM
Support Team
 
Posts: 7,449
Thank you for posting this.

Please note that while in the Windows client application the Photo Album is opened as a dedicated window, in the Web Interface, the Photo Album page is opened in the same tab.

In case clicking the button does nothing, it may be related to the lack of access rights to the newer files added by the upgrade program.

Please re-apply the file access rights to the entire installation folder tree, especially for the WebInterface folder.

If the above will not help, we may need to review the log files - you can zip the \Logs folder and email it to us.

Please keep us posted on this.
 
July 25th, 2022, 08:52 AM
stwman11
 
Posts: 35
Applying permissions did the trick; it is now working as it looks like it should.

Thank you.
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -6. The time now is 05:11 PM.

Archive - Top    

RangerMSP - A PSA software designed for MSPs and IT Services Providers
Forum Software Powered by vBulletin® Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.