Automated Email Question.

When having Automated Emails creating tickets it enters the Type: field of the ticket. Is there a way to chage what "type" they pick? Or does it just take the first "type" in the list by default?

Thanks in advance!

Eric Daniels
SCI, Inc.

Hi Eric,

Thank you for posting this.
Sure; you can have the default value for the tickets Type field adjusted by logging into RangerMSP as an administrator > Right Click the Type Field > Field Settings > Field Behavior.

Let us know if this helps.

Regards,
Sherry

This worked out prefectly for what we wanted. I had been in there a few times and that setting just didn't click with me. Thanks for the fast reply!

:-)