Modify ticket templates in web interface

How can I modify the ticket templates in the web interface. After the last update the one we were using is now showing information we don't want on the customer copy

Thank you for posting this.

We assume that you refer to the Tickets form/report printed from the Web Interface.

You can edit and customize the report in the Reports window using the Windows client application.

You should then RESTART the 'Web Interface' Windows service on your server or IIS (if in use) to apply the changes.

For more information about using the built-in Report Designer, please visit the following links:

* Reports Designer User Guide
* Reports FAQ

Hope this helps.