RangerMSP Business Automation for successful ITs

 
January 28th, 2021, 10:23 AM
trgteam
 
Posts: 34
Is there a way to hide some Ticket Values? We are trying to clean up the list and do not need all of them in our model.

Thanks!
 
January 28th, 2021, 11:40 AM
Support Team
 
Posts: 7,514
You can visit Tools > Options > Tickets (Admin) tab and click the button to manage Ticket Status values. While unlike other lists you cannot delete a status value (as the system 'understands' these) you can rename them to something that means do-no-select like a dot or a dash.

Hope this helps.
 
January 28th, 2021, 08:58 PM
nattivillin
 
Posts: 1,146
ha less, we need more!
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