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February 8th, 2021, 03:34 AM
geoffscholes
 
Posts: 4
Hi

I have installed V27 but I dont see the additional templates that are shown in the "whats new in V27 Wiki

Thanks

Geoff
 
February 8th, 2021, 06:16 AM
Support Team
 
Posts: 7,514
Thank you for asking.

Please note that the new feature refers to Ticket Templates unlike to Activity Templates.

You can use the newly added arrow near the 'new Ticket' button to select a template. Two demo templates were added with the upgrade and you can create your own templates as well.

All information about using Ticket Templates can be found our our wiki here.




Hope this helps.
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