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I have one customer who periodically goes over their monthly alotment of hours. I want this time to be billable, but at the discounted rate that the contract provides. Is there a way for this to happen automatically or do i have to go back and find all ticket entry's that exceed the contract and manually handle them?
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Thank you for posting this.
In addition to @lpopejoy suggestion - when adding the Charge the user is warned that block has already been used entirely - in that stage the user can mark the Charge as Billable. As for discounted rates - those can be set using Custom Pricing for that Contract, so the rate for that billable charge will automatically be the discounted one. Check our Wiki Over-used Hours article. Hope this helps. |