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Hello,
We just installed a new CISCO VoIP phone system and I was wondering how many CommitCRM users have VoIP phones? It would be nice to have CommitCRM interface with a VoIP system when a call comes in. The software could open a dialog box or ticket that would allow you to document the call. Some of the newer PSA/CRM systems do this. Of course if we are in the minority with VoIP then it is largely a mute point. Thanks for your feedback. |