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July 16th, 2018, 01:50 PM
bdbrower
 
Posts: 104
Because of several issues, I need to access my desktop (local) CommitCRM application remotely via a Remote Desktop Connection session to my office computer. Everything seems to work fine, except when I go to print anything from CommitCRM; it does not "see" the redirected printers connected to the client computer I am working on (remotely). Is there a fix, workaround, or other option to allow me to print to my local printer when accessing CommitCRM via RDC?
 
August 4th, 2018, 04:06 PM
bdbrower
 
Posts: 104
Hey CommitCRM support, why haven't I gotten a response on this?
 
August 6th, 2018, 04:09 AM
lpopejoy
 
Posts: 942
Try relaunching CommitCRM after your RDC session is connected.
 
August 6th, 2018, 06:10 AM
Support Team
 
Posts: 7,514
In general the printer dialog in RangerMSP should show all available printers. It should work and users print from RangerMSP to the redirected printers via RDS. FWIW, some users also use third party products such as Print to RDP.

As @lpopejoy suggested, it is indeed very possible that the application was started before all available printers were loaded and restarting it after the session started will help.

Hope this helps.
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