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Thank you for asking.
You may consider scheduling one of the Ticket reports for this using one of following criterias: Open Ticket with no Charges Open Tickets that have not been updated since yesterday Open Tickets that have not been updated for more than 2/7/14/30 days. Hope this helps! |
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Thank you for the update!
You can schedule separate reports filtered by the Ticket Manager. The reports will be sent to your Employee address. As an alternative each Employee can schedule the report and have it emailed to their email address automatically with the list of Tickets assigned to them. Hope this helps. |
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We assumed that your question is related to the scheduled reports that use predefined filtering criteria.
While generating the reports manually, you can apply various filters and there are more options you can select. For example, while generating the Tickets List report (or other similar report) you can select to include in the report only Tickets without charges. In order to filter the report by the Ticket Manager, you can apply the filter by this field or switch to use the legacy filtering options: Additional report that you may use is Tickets with no recent History. This report can be filtered to include Tickets without History Notes and Charges. Here is a sample for the filtering criteria for this report after switching to the legacy filtering mode: Hope this helps and feel free to post back here for further clarifications. |