RangerMSP Business Automation for successful ITs

 
September 30th, 2020, 08:27 AM
rleishman@librait.net
 
Posts: 5
Is there a way to created a Calendar entry that creates a ticket on the scheduled day. No tickets created until the scheduled day.
 
September 30th, 2020, 09:58 AM
Support Team
 
Posts: 7,510
Thank you for posting this.

Tickets will not get created automatically from an appointment. We will log this as a feature request.

However, with one click you can create a new Ticket that will be based on the Appointment details.
Right click the appointment and select the "New Ticket" option.

Note that the content, account, contact, etc. will all be copied from the appointment and to the new Ticket automatically

You can also consider using the Recurring Tickets feature - although those are not linked to the appointment, you can create a recurring template so it will create one Ticket on a specific date by setting the expiration date as on the following sample:



Hope this helps.
Reply


Thread Tools Search this Thread
Search this Thread:

Advanced Search



All times are GMT -6. The time now is 08:18 PM.

Archive - Top    

RangerMSP - A PSA software designed for MSPs and IT Services Providers
Forum Software Powered by vBulletin® Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.