RangerMSP Business Automation for successful ITs

 
March 14th, 2018, 07:24 PM
northwestmsp
 
Posts: 157
Anyone had any luck integrating 3CX into CommitCRM for incoming or outgoing calls, logging, etc? 3CX integrates into lots of other platforms, would be pretty cool if we could use it with CommitCRM.
 
March 15th, 2018, 07:24 AM
rfbalmer
 
Posts: 31
I am having the same challenge with our CISCO IP Phones. Has anyone integrated CISCO phones into CommitCRM?
 
March 15th, 2018, 02:18 PM
stephan
 
Posts: 113
Well that WOULD be super awesome.
 
March 16th, 2018, 04:43 PM
orbit1234
 
Posts: 10
+1 from me.
 
March 16th, 2018, 05:35 PM
northwestmsp
 
Posts: 157
We have it working for outbound click-to-call from CommitCRM, but no level of integration for the CRM side when inbound calls happen. See more here: https://www.3cx.com/crm-integration/
 
April 4th, 2018, 06:50 AM
Kevin@multi.co.za
 
Posts: 50
Hi, we have 3CX popping a screen based on callerid. in this screen you are able to select a contact or open tickets. The account or ticket is then opened. Unfortunately there is no way of getting this working with the client - it only works with the web interface.
 
April 10th, 2018, 10:38 AM
northwestmsp
 
Posts: 157
Willing to share how?
 
April 11th, 2018, 03:08 AM
Kevin@multi.co.za
 
Posts: 50
Yip have a look at the doc below - it is simple but effective.
https://1drv.ms/b/s!AuyeoQlB3la5ikJmi70F4CRRj8mM
 
April 13th, 2018, 10:26 AM
tfreitas
 
Posts: 23
Is this just an in-house type product or something that is available to the general public?
 
April 18th, 2018, 09:01 PM
northwestmsp
 
Posts: 157
Awesome stuff... you script that in house? If so any chance you're willing to share source?
 
April 19th, 2018, 02:15 PM
rfbalmer
 
Posts: 31
Here is some software I found for CISCO 79xx series phones that offers an API interface. Wonder if it is possible to build a bridge to CommitCRM using this API?

http://www.ipblue.com/products_vtgo_adv.asp
 
January 31st, 2019, 09:20 PM
northwestmsp
 
Posts: 157
Just a bump in case anyone is out there doing this...
 
May 24th, 2019, 01:50 AM
3cxhostedbpxservice
 
Posts: 1
we also want to now if someone has got this integrated in to the 3CX <link removed by moderator>.
 
May 24th, 2019, 03:03 AM
Kevin@multi.co.za
 
Posts: 50
we got it working only with the web version.
our guys use the client and never really took the web client so we scrapped all development.

we would be interested if anyone had it working with the destop client.
thanx
 
August 26th, 2019, 03:42 PM
stephan
 
Posts: 113
Has anyone successfully implemented using this doc?

https://www.3cx.com/docs/crm-integra...h.y5ug562qtui3
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