RangerMSP Business Automation for successful ITs

 
July 21st, 2017, 11:36 AM
scoplin
 
Posts: 86
With Skype's latest update to be more like instagram and snapchat, we are exploring other options for internal chat with our techs and other MSP's we work with. A nice to have would be a way to integrate with CommitCRM or tag conversation snips as related to tickets. Has anyone done or explored anything like this yet?
 
July 21st, 2017, 07:33 PM
nattivillin
 
Posts: 1,146
Be nice if CommitCRM integrated with slack!
 
July 21st, 2017, 09:58 PM
scoplin
 
Posts: 86
Hipchat offers some integrations. Dunno if it's something that will work out.
 
July 25th, 2017, 01:00 AM
HavenZone
 
Posts: 64
HipChat is a nice chat platform for inside the business, if you use Office365 you could try out MS Teams for inside chat and sharing files... Its the replacement for Skype for chat.
 
July 25th, 2017, 08:09 AM
scoplin
 
Posts: 86
Hipchat is something I was recommended from another source as well.

My goal is to find something that allows users to text the tech group to communicate as well (creating a new private group chat). I don't know if that's possible.
 
July 25th, 2017, 12:56 PM
nattivillin
 
Posts: 1,146
If someone knows of a way to communicate with customers via text, i would love to hear it!
 
July 25th, 2017, 03:52 PM
scoplin
 
Posts: 86
I'll try to remember to come back to this and update it when/if I settle on something. I am also set for email notifications on this thread, so feel free to poke for an update in a few weeks.
 
July 28th, 2017, 03:33 PM
danhen310
 
Posts: 15
+1 for chat!
Preferences: (not necessarily in order of importance)
- integrate with other services (unlike Skype) - see matrix.org which provides bridges to other systems
- teams
- search
- encryption
Some to consider:
- Hipchat
- Mattermost
- Riot.IM
 
July 17th, 2019, 11:53 AM
HavenZone
 
Posts: 64
MS Office365 just released Kaizala.. it seems nice so far but there is no desktop app yet. It is the web browser or mobile app. Once they put out a windows app it should be good... it is a lot like teams but you can communicate with people outside the company as well. so you can setup groups for clients.
 
July 17th, 2019, 06:57 PM
stephan
 
Posts: 113
Chat integration would be fantastic. Especially if we can also stick a link for it on our website/RMM System Tray Widget
 
July 17th, 2019, 07:15 PM
stephan
 
Posts: 113
Rocket.Chat ?

https://rocket.chat/
 
August 12th, 2019, 03:06 PM
LFITServices
 
Posts: 41
MS Teams is really the only answer.
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