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August 15th, 2018, 12:15 PM
ericjmail
 
Posts: 7
Folks

I've sent 3 requests to support and have had no reply.
I sent 2 via my normal email, 1 via website.

I've check all of the obvious potential issues with their response coming in, but all logs show nothing coming from them, bulk/spam/virus/normal email logs show NO RESPONSE

This is not their normal response profile - normally reply within 2-48 hours.

Has anyone had direct contact with them in the last say 2 weeks?

I'd hate to think that they just don't like me anymore ...
 
August 15th, 2018, 12:43 PM
Support Team
 
Posts: 7,514
We promptly replied to your email and it has just been verified. If you have a Gmail address please share it with us (over email, we receive emails from you) and we'll forward the original reply to you. Thanks.

PS: We like you :)
 
August 17th, 2018, 12:54 PM
ericjmail
 
Posts: 7
Hello!

I found your reply to the web request trapped in an external email filter. The two previous messages you mention are not there.

Glad to know you are still out there!
 
August 17th, 2018, 01:08 PM
Support Team
 
Posts: 7,514
Great! Thank you for the update and good that you found our original reply.

BTW, we've just received another "encrypted" email from you. We cannot follow it or use such systems. Simply email the relevant question directly to us or use a @gmail, etc. to email it. The Barracuda emails cannot be followed. Thanks.
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