Continuum Ticket status - update within Commit?

I know how to assign a ticket to the NOC/Helpdesk from within the CommitCRM software, but how can we change a Continuum ticket status from Approval Needed to Approved from within CommitCRM or see the current Continuum status?

All updates from Continuum about the ticket, including ticket status updates, are downloaded to RangerMSP and automatically logged as History Notes that can be viewed under a Ticket Resolution/History tab. This provides you with a nice update-stream of all related updates. When it comes to Ticket approvals, this should currently be done in Continuum's portal directly.

Hope this helps.

Thanks! That helps me to know I wasn't missing any windows.

Is there any plans to be able to change Continuum statuses from within CommitCRM? If not, can this be added as a feature request?

Sure, we will add your request for changing ticket status in Continuum from withing RangerMSP. Thanks.