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With Skype's latest update to be more like instagram and snapchat, we are exploring other options for internal chat with our techs and other MSP's we work with. A nice to have would be a way to integrate with CommitCRM or tag conversation snips as related to tickets. Has anyone done or explored anything like this yet?
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MS Office365 just released Kaizala.. it seems nice so far but there is no desktop app yet. It is the web browser or mobile app. Once they put out a windows app it should be good... it is a lot like teams but you can communicate with people outside the company as well. so you can setup groups for clients.
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