|
|||
|
|||
Customer Alerts are sent to the email addresses added as External Recipients for the Ticket.
Currently you cannot have the system automatically add a default email recipient when a Ticket is created, except for the email address stored under the Email1 field for the Account (for manually added Tickets). With the email connector it works as follows: When a new Ticket is created via the email connector (i.e. the customer sends in an email that is being automatically converted into a service Ticket) the Sender email address is automatically added as an External Recipient. I believe that we've recently received a very similar request to this and I will make sure I update it to reflect the email connector scenario as well. Thanks, Dina |