RangerMSP already tries to 'cut' the email content to only include the 'new' text, the one above the previous message. In some cases, the sender uses different formats that are less common and/or the system cannot recognize automatically and therefore it is including more text. This is customizable - however - it is very advanced and required understand
Regular Expressions. To configure additional REGEX rules use the
Settings > Email Connector > Reply Identification Rules (REGEX) option from the menu.
Hope this helps.