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Email template with survey
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August 7th, 2017, 07:20 AM
lpopejoy
Posts: 942
Here's the email template we use for survey results. This gets sent on ticket completion.
Attached Files
CommitCRM_Email_Template_Ticket_-_Alerts_to_Customers_-_Ticket_Closed_-_tech_grade(ICS).zip
(3.0 KB, 105 views)
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August 7th, 2017, 10:49 AM
AN-Tech
Posts: 478
Thanks Luke
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September 15th, 2017, 11:16 AM
ramonbps
Posts: 3
Hi Luke, How do you get this working. I see a adt file does it pertain to commitcrm?
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September 18th, 2017, 08:02 AM
lpopejoy
Posts: 942
Hello,
You will go to Settings->Email Templates. Click "Import" in the menu bar. Choose the ZIP file, and you should see the new email template show up in your email templates list.
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November 11th, 2018, 06:55 AM
LFITServices
Posts: 41
Thanks for sharing. I wish we could be more action in this area. It would be interesting to see how others format their tickets.
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January 22nd, 2019, 05:17 PM
aaspeer
Posts: 188
What are you using on the backend for the link on the email? Survey Monkey or something custom?
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