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We have CommitCRM installed on our server for the sole purpose of automatically syncing all active users with Outlook. It has been working fine until recently. Upon the departure of one of our employees we turned off all Outlook syncing in their account and make that user "inactive" in CommitCRM. However, when the server performs an Outlook Sync All Users process it is still trying to sync that user, failing, throwing up a error message, and stopping the automatic sync (until someone responds to the error message by clicking the OK button). We have had other users leave without experiencing this problem. We have also "reactivated" the departed employee's account, re-enabled Outlook syncing, disabled it, and made the account inactive again but the problem remains. We have also closed and reopened both CommitCRM and Outlook on the server but the problem remains. Please advise.
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We haven't received the email with download credentials yet so in the meantime we looked at history log files. We've found that you have a user called Admin that under its Outlook sync setting in RangerMSP (Tools > Options > Outlook tab) Zach's Outlook folders are selected.
Assuming this is the case you should log in as the user and visit the tab I've just listed and select other folders, remove the current, or unselect the option to allow Others to sync for this user. Then, during an auto-sync session there will be no attempt to sync these folders. Hope this helps. |