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I am new to CommitCRM and just doing some testing and can't work out how to delete tickets. I have had a look through the wiki but couldn't find anything, is this by design or have I missed something?
Also I am getting this message when trying to download a public document through the web interface as a customer "Document file cannot be downloaded at this stage" I have followed the setup instructions and I can see the actual file names just can't download them. I apologize for my stupidity if it is something simple. cheers |
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Hi,
Thanks for posting these questions. I’ve copied them for easy reference, and attached relevant answers below. Please review.
Let us know if this helps. Regards, Rinat |
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Hi,
Thanks for sending us the logs. According to the logs, the RangerMSP Web Interface service is failing to download the file you've requested from it due to a permissions/access issue, when you try to download the file from S:\RangerMSP\Documents\Johnston Associates Pty Ltd\C2.pdf. Can you please log into the RangerMSP server, and attempt to access that path? This could be caused by not mapping the S: drive. Errors like these are typically caused by these issues; please run through these possible scenarios:
Let us know if this helps. Regards, Rinat |