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Dumb question, I can't seem to figure out which template is used by CommitCRM to control the Continuum History note emails. The subject line on these is [tkt-mgr] CommitCRM History Note - New [Ticket 0500-1108, Client name], but my 3 history note templates all indicate a different subject line.
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Thank you for posting this. The subject line you mentioned is taken from an automatic email alert RangerMSP sends to technicians (a Ticket manager in this case) about changes that occurred to Tickets they are assigned to - in this case about a History Note being added to the ticket. Unlike other email templates or alerting emails sent to customers, internal email alerts have a fixed structure that currently cannot customized.
Hope this helps. |
