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When attempting to add a product charge to a ticket from the Ticket dropdown, "Create for Ticket . . .", the account field is blank. All else is filled in, Ticket No, Contact, Contract, etc, but the Account field is empty. Clicking the drop down arrow shows, "No Results Found," while the Open Account selection window allows picking an account from what looks to be a correct list. However, upon clicking the correct account and returning to the ticket, the Account is still empty.
Following through, though the account is empty, I can add the product charge and save. Yet, the charge does not save to the ticket. On what seems to be a related note, on a different account, attempting to update/modify a charge results in this error: Illegal Account RecId (50109). Hide Details Fields with illegal values: Operation canceled. Field: "Account" has invalid data - "". Will await instruction. |
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Thank you for reporting this.
We have found the scenario you described and prepared a small patch that should fix it. We have sent you an email with instructions. Please report back and let us know whether it solved the issue so we will make publicly available. |
