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October 8th, 2017, 09:19 AM
stwman11
 
Posts: 35
After filling out charges, whether product or labor and clicking Save, if I forgot to choose a Contract then choose it after the reminder, the Product or Labor charge zeroes out. Not a huge thing, but don't think there is any reason for it do so.
 
October 9th, 2017, 06:06 AM
Support Team
 
Posts: 7,514
Thank you for posting this.

Indeed in some cases the Charge's rate/price might get changed when changing or selecting the Contract for the Charge - this is because the price is recalculated based on the pricing setting of the selected Contract.

Contracts have impact on item pricing and this is why the Item price is recalculated when the Contract of a Charge changes.

So, the amount might get zeroed when changing Contracts in case the default item price is zero and no custom rates/prices were set for the Account/Contract.

Hope this helps!
 
October 16th, 2017, 07:54 AM
lpopejoy
 
Posts: 942
+1, I would love to see this behavior be more user friendly.
 
October 16th, 2017, 08:37 AM
Support Team
 
Posts: 7,514
Noted. Thank you.
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