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Different Charges reports display different totals.
In general Charges reports always displays total amounts according to the report you generate - a total for each customer, a total charges for a specific service Ticket, a total amount for all charges added under a service contract, totals for the entire report etc. Most reports also display totals for time (hours) spent. Note that these totals show the total amount of time spent - not a units totals (as you cannot mix different type of units into a single total), so if you have only unit based Charges under the Account or Ticket then the total amount of hours that will be displayed is zero. For example - if we the following Charges were logged by your technician after visiting the customer: Units/Hours 1 X Printer Toner $50 totals to $50 2 Hours X Network Maintenance (labor) $65/hour totals to $130 2 X Office 2007 Installation (labor) $50/unit totals to $100 Then you should see the following totals: Total amount: $280 Total Hours: 2 Note that: (A) The Total Hours would be zero if no hour based Charges were logged (B) The "Office 2007 Installation" is a labor charge as well, however, it is priced per unit - i.e. per installation in this case, regardless of the time spent, and this is why the 2 units will not be added to the total hours (as 2 installations were charged for this - not two hours) You can learn more about how to define different type of Items in this article. HTH Neta |
