"Not entered Resolution Description" prompts

[LAnewbie]

Is there any way to disable this prompt as we dont use the feature and would be great timesaver to have the option to turn it off.

Many thanks

[Support Team]

Re: "Not entered Resolution Description" prompts

When closing a Ticket several checks run, whether a resolution was entered, Charges were logged and Appointments/Tasks are scheduled. You can disable the last checks (Charges/Appointments/Tasks) from the Tools > Options > Tickets (Admin) tab. Unfortunately the resolution check cannot be disabled at this stage. I've already logged a request for this.

Regards,
Sheli