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I like the new feature of incoming correspondence emails about a ticket being automatically attached to the ticket. I was wondering if there is a way that when a client sends in an email referencing a completed ticket it can automatically change the status to open or pending?
It would be very helpful so we do not lose track of something we are being asked to do because the ticket was showing as closed. Thanks |
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Hi ascendnet,
Thanks for posting this suggestion. It sounds like an interesting idea which makes a lot of sense. I have forwarded this as a feature request, and we will need to look into the best way to implement this to make sure you don't miss on incoming traffic from your customers. Note that at the moment, the incoming email will trigger an email alert, so you will notice it in your mail inbox. I still see how having a better indication in the application can be helpful. Thanks, Sheli |
