Priority Field

[Support Team]

RangerMSP User Question*

Is there any way we can edit the Priority field (Immediate, High, Normal, Low, Not Applicable) to the priority scale/names that we use?

--
* Question received by email and shared here for the benefit of our users.

[Support Team]

Re: Priority Field

Answer


Yes, you can rename existing priority names under Tools > Option > Tickets (Admin) tab > click the button 'Customize Priority Value'.

[wsandwith]

Re: Priority Field

Can we also customize the color of the tag as it appears in the ticket & dispatch windows?

[Support Team]

Re: Priority Field

RangerMSP auto-displays tickets with the priority values in special colors, that are currently fixed and cannot be modified. Thanks for asking.