Force logging charges before closing the ticket

RangerMSP User Question*

Is there a way I can change the ticket settings so that time has to be logged against a ticket before it can be closed?

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* Question received by email and shared here for the benefit of our users.

Answer

Yes, sure, there is an option to block users from closing Tickets that do not have Charges.

These settings can be set by a SysAdmin user under Tools > Options> Tickets (Admin).