For quite some time now we have had a (valid) ticket (#0500-19205) listed in our Tickets list and in our To Be Dispatched window, but this ticket cannot be viewed, deleted, or have any other actions applied to it. It also does not appear in the Tickets tab of the customer's Account record. The only History entry in the account for this ticket is one created when the ticket was created. When clicked on from the Tickets list, an entirely different ticket (#15828, which happens to be the first ticket ever created in our CommitCRM program) opens. This ticket is skewing our reports and needs to be either repaired or deleted from our CommitCRM database. I have already run all of the Advanced System Tools but the problem remains. Please advise.
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"Ghost" Ticket in Ticket List But Can't Be Viewed or Deleted
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bdbrower
- 104
"Ghost" Ticket in Ticket List But Can't Be Viewed or Deleted
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Support Team
- 7552
Re: "Ghost" Ticket in Ticket List But Can't Be Viewed or Deleted
I see that you said that you ran all of the utilities but I'll ask anyway - have you tried re-indexing your database? If not, please contact us directly for further information, otherwise please send us your log files using the Help > Technical Support menu in RangerMSP.
Let us know how it goes.
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bdbrower
- 104
Re: "Ghost" Ticket in Ticket List But Can't Be Viewed or Deleted
I found the re-indexing tool on your website, downloaded it and ran it. It fixed the problem. Thanks for pointing me in the right direction.
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Support Team
- 7552
Re: "Ghost" Ticket in Ticket List But Can't Be Viewed or Deleted
Perfect! Thank you for the update.
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