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Is there any way to turn off the alert server for specific customers?
The only way I see it so far is to remove the customers email address from thier contact details, this is not so good when I need the email to communicate with them on other issues. Any ideas anyone, and if not then this would be a very nice feature to have an off/on switch for alerts in each account details page right by the email address. Cheers! Wendell |
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The Email Connector automatically converts and email sent from a customer into a service Ticket in RangerMSP.
Once a Ticket is created, and in case the auto-response feature is enabled, the Sender receives and automated email reply confirming that their email has been received and that a service ticket has been opened (together with the Ticket number). In case you enabled the auto-response feature it will always work to everyone that sent and email that has been converted into a new service Ticket. Hope this helps. |
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As announced in this thread the new version is already in Beta and once all reported issues will be evaluated to resolved it will be officially announced, probably within a few weeks. You are welcome to apply and participate in the Beta.
Edit: The ability to disable email alerts by the Alerts Server for a specific account has been included in version 6.1 of RangerMSP. |