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    Recurring template not working

    Hi
    I'm trying to automatically generate a ticket, but it seems that recurring templates doesn't work.

    I'm on Commit CRM v. 22 so it's rather old

    Any tips for troubleshooting?
    Re: Recurring template not working

    Thank you for asking. The "force" that create recurring tickets is the server side Windows service of CRM Server, so you should make sure it is up and running.
    Besides, you you mentioned and you're using a very old version, lots have changed since. You're welcome to contact us at support@ to discuss upgrading options.

    Hope this helps.

    Comment

      Re: Recurring template not working

      The service is running, and working afaik. We do get e-mails with alerts and such.

      Comment

        Re: Recurring template not working

        Thank you for the update.

        It is hard to tell what exactly the problem is. Please contact us directly at support@ so more specific details about your configuration can be shared and reviewed.

        Comment

          Re: Recurring template not working

          Thank you. I will contact support.

          Comment

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