hi guys,
I have implemented a pre-paid block of time product so i can offer per-minute billing to customers who pre-purchase. I'm trying to understand the workflow in Commit to do this. Once again every time I look at contracts in Commit I get confused!
I've created a contract for a client called "Acme-PPR120" which is 120 minutes set as a block of time for company Acme, thats fine.
What i am unclear about is how people best reflect the reduction of time on the tickets. It appears that I need to create charges normally on contract tickets and the time listed in start/end time is deducted from the contract time. Thats works fine.
However, I am pre-billing my client for the support block, so if i add in charges, even though they remain "Not Billable" as they are part of a contract, I end up with a bunch of Not Billable charges that just confuse me when I look at outstanding charges, as to my mind they aren't really charges as I've already charged the client for the contract itself.
How do other people enter charges under this type of contract and make sense of the charges? Should i create a new kind of dummy charge just for these types of contract tickets? I have looked at that but as the charge amount will be zero, every time I go to close a ticket it tells me there are no charge amounts on the ticket, which is a bit annoying for these kind of contract tickets which are already paid for.
help! :)
I have implemented a pre-paid block of time product so i can offer per-minute billing to customers who pre-purchase. I'm trying to understand the workflow in Commit to do this. Once again every time I look at contracts in Commit I get confused!
I've created a contract for a client called "Acme-PPR120" which is 120 minutes set as a block of time for company Acme, thats fine.
What i am unclear about is how people best reflect the reduction of time on the tickets. It appears that I need to create charges normally on contract tickets and the time listed in start/end time is deducted from the contract time. Thats works fine.
However, I am pre-billing my client for the support block, so if i add in charges, even though they remain "Not Billable" as they are part of a contract, I end up with a bunch of Not Billable charges that just confuse me when I look at outstanding charges, as to my mind they aren't really charges as I've already charged the client for the contract itself.
How do other people enter charges under this type of contract and make sense of the charges? Should i create a new kind of dummy charge just for these types of contract tickets? I have looked at that but as the charge amount will be zero, every time I go to close a ticket it tells me there are no charge amounts on the ticket, which is a bit annoying for these kind of contract tickets which are already paid for.
help! :)
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