Chat Integration

Is there a way to integrate CHAT so that it is logged against a ticket?

A ready-to-use integration isn't currently available, however, it should probably be easy to write a custom application based on API to integrate with any chat app you use.

Hope this helps.

Are there any plans to integrate with something like zapier?

Thank you for asking. We may, though the question whether zapier actually supports calling your on-premise servers is open.

Should be able to if it is wan routable, like CommitCRM web has to be.