Web Interface Questions

1. Is it possible to allow customer to select the priority of the ticket through the web interface?

2. If answer to above is "Yes", then can the system send email notification to technicians only if priority is set to High or Immediate?

If this is not already a feature, it would be nice to add so customer can control priority.

Thanks.

Hi,

Thank you for your question.

The Customers' Web Interface forms can be adjusted (by our team) to allow clients to update the priority field. This is not included in the basic forms and requires some special customizations which we can perform when needed. In any case, email notifications are sent whenever a customer adds a new ticket (and in other scenarios) regardless of the new ticket priority.

HTH

Neta

Hey, sorry to bring up an old ticket, but searching pulled this up. we need to allow our customers to set the priority level of tickets that they create, or even modify the ones that are in their system that we may create for them. in the web interface of course. thanks

Assuming that you're using the latest release of RangerMSP we will be able to provide you with a hack that enables this.

Please contact us directly so we can prepare and reply to you with this hack.

Thanks,
Dina

I need to be able to allow customers to set the priority for tickets that they open via the web interface. This is a basic requirement for any customer facing ticketing system. How do I get this turned on asap?

Thanks, Mark Knittel

How do we activate this as well?

Hi Mark, nattivillin,

Assuming that you're using the latest release of RangerMSP we will be able to provide you with a customized web form that enables this.

Please contact us directly so we can prepare and reply to you with this customization.

Ok. How can I reach you?

Thanks, Mark

I see you already sent us an email to Support @ . Thanks.