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Forward email to existing ticket
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September 30th, 2014, 06:11 AM
Support Team
Posts: 7,520
RangerMSP User Question
*
Is there a way to forward an email to an existing ticket similar to forwarding email to generate new ticket?
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* Question received by email and shared here for the benefit of our users.
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September 30th, 2014, 06:12 AM
Support Team
Posts: 7,520
Answer
Yes you can do that by including the Ticket number in the email Subject using the correct format, for example:
[0500-1000]
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