Recommended remote support tools?

[Stanley Ng]

Hi all,

I would like to find out what's the recommended remote support tools that you guys using it for long term cost-saving (proprietary software) and widely use by most of the IT support company and customers?

Thanks.
Stan

[nattivillin]

Re: Recommended remote support tools?

ScreenConnect

[AN-Tech]

Re: Recommended remote support tools?

If you are talking about just for remote access and not an actual RMM program I would recommend ScreenConnect as well.

[Stanley Ng]

Re: Recommended remote support tools?

Thanks for the recommendation. I'm currently using TeamViewer, however the renewal cost is high. It has to renew every 12-18 months.

Teamviewer is fast and good but a bit pricy...

Thank You

[AN-Tech]

Re: Recommended remote support tools?

ScreenConnect is very reasonably priced as is their maintenance which is not required for continued use.

[nattivillin]

Re: Recommended remote support tools?

We had TV before SC. Wouldn't go back....

[PCClosure]

Re: Recommended remote support tools?

i will chime in about SC as well. weve been using screen connect since LogMeIn started charging about 2 years back. we wont look elsewhere! Screen Connect is a great remote access tool. although the pricing structure has changed since being acquired by LabTech, it is still a great product.

[LeCutus]

Re: Recommended remote support tools?

We have used Labtech RMM for a number of years.

Their major weak point was the remote access software.

We were just on the point of buying a SC licenses when ConnectWise bought SC.

We have been using it ever since and it is excellent.

[lpopejoy]

Re: Recommended remote support tools?

Also on Screenconnect, as well. And also an Ex TV user.