Forum: RangerMSP Software Discussion Forum (CCRM)
September 26th, 2013, 02:49 PM
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Replies: 6
Free text search in KB is not as powerful as in Ticket text searches.
For example, assume a Ticket's Title is "Newsletter preparation peocedures".
If this was the description for a Ticket, then text...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 26th, 2011, 03:15 PM
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Replies: 2
But getting the "internal resolution" in the alert to me was exactly what I wanted. Otherwise I have to guess whether the technician stored enough description of what they did (to serve as reference...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 26th, 2011, 07:08 AM
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Replies: 2
1. We use the Resolution field to have the text that will be reported to the client as part of their next invoice (external resolution)
2. We also want the technician to summarize, for internal use,...
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Forum: Running an IT Services Business
October 11th, 2010, 05:38 PM
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Replies: 12
ditto with Zenith, also the NOC 24/7 server monitoring and telephone alerts are working great for us, especially during the night (server downs)
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 22nd, 2010, 12:34 PM
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Replies: 3
search on a single word is great.
Can I search on several words that are not next to each other? Like "lazy dog" and match "The lazy brown dog"?
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 14th, 2010, 08:01 AM
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Replies: 3
Is there a way to search for (or filter for in a report) a word or phrase in the description of an appointment?
In the report there is a way to filter for Fields 1, 2, 3, 4, 5 (I do not know what...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 4th, 2010, 10:20 AM
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Replies: 1
We track our overhead time to various tickets now. But the charges are currently all showing up as billable by default. This then clutters up reports on unbilled charges.
Rather than having each...
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 2nd, 2010, 11:36 AM
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Replies: 3
should email2 (address tab I believe) be coded as domain.com or @domain.com for the CommitCRM email processor to work correctly?
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Forum: Running an IT Services Business
February 25th, 2010, 07:43 AM
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Replies: 3
We have all-you-can-eat for existing hardware and software (which covers MAC but geneally not I in IMAC).
We sell new workstations, etc. at a bundled price including labor.
We charge for any new type...
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Forum: Running an IT Services Business
December 28th, 2009, 11:06 AM
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Replies: 1
We have standardized on Calyptix which has a lot of functionality.
Positives:
1. Separate out the firewall function in a different box that is likely to be harder to attack
2. Get to charge the...
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Forum: Running an IT Services Business
November 3rd, 2009, 05:12 PM
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Replies: 13
Try to get payment on Credit Card.
I have gotten several late paying clients under cash flow to pay for major purchases with a credit card. At least you have access to the funds.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 2nd, 2009, 02:15 PM
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Replies: 8
Ditto for me. We use multiple contracts for our MSP clients.
1. One MSP fixed price contract
2. contract for Out-of-MSP-contract charges - often accounting has to move charges to this area as techs...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 13th, 2009, 01:18 PM
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Replies: 2
Thanks, I can see how I can use the Dedicated Opportunities account for my needs.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 11th, 2009, 12:05 PM
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Replies: 2
Does anyone have a suggestion on how to track the number of hours worked on an Opportunity?
You can add a charge from within Opportunity => History => New => Labor Charge.
But is seems the charge...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 6th, 2009, 12:49 PM
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Replies: 3
We want to email / snail mail to prospects (and even customers) that we have not contacted in the last three months.
What's the best way to get a list of customers that we have not contacted in the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 6th, 2009, 12:38 PM
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Replies: 57
We assign a "standard" internal accounting rate to the item that you call "MSP_SysAdmin". CommitCRM then does not complain about a missing rate.
Your CPA can help you determine what your "fully...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2009, 08:42 AM
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Replies: 4
I second Mark's vote for a Zenith integration. Allen
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 16th, 2009, 02:38 PM
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Replies: 9
Being able to customize the dashboard by user will be real helpful.
Salesperson or owner wants to see opportunities but technicians do not.
Technicians want to see tickets by priority and age but...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2009, 01:14 PM
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Replies: 5
Sorry, but your suggestion does not make my work easier.
Please put in the wish list to have a Filter for the Tickets shown in the Dispatcher sub-window.
Thanks, Allen
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2009, 09:18 AM
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Replies: 5
Let me try to clarify my dispatching process:
First I would like to review all "Reactive service" Tickets as these relate to SLAs and I want to be sure these are dispatched first.
Then I would review...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 22nd, 2009, 08:07 AM
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Replies: 5
We identify tickets by Type to get different queues for Reactive service, Proactive service, Setting up new users, etc.
For Dispatching, we want to look at Reactive service tickets without having to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 9th, 2009, 12:33 PM
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Replies: 5
We get the same message doing almost any function (have not seen it with KB by they way). Happens about 2-3 times per month per pc. No pattern that we have seen.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 20th, 2009, 06:40 AM
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Replies: 4
Here's one way another has done this. The feature was really useful to cut typing.
My previous tracking system (Fogbugz) has a nice feature they called Snippets. You could have global snippets and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 12th, 2009, 10:07 AM
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Replies: 7
We are waiting to buy new phones based on what CommitCRM comes up with. Would pay more for a phone enabled app to work withCommitCRM.
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