Forum: Running an IT Services Business
November 27th, 2011, 04:04 AM
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Replies: 37
We use TeamViewer and are very happy with it. We install TeamViewer Host (which now support Mac OS X) on servers (mostly) for unattended support.
We are looking at Bomgar because it allows you to...
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Forum: Running an IT Services Business
November 27th, 2011, 02:51 AM
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Replies: 10
We operate a SPOC (single point of contact) so that no support request slip through: one phone number and one email address. For example how would a customer necessarily know if someone is ill, on...
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Forum: Running an IT Services Business
November 27th, 2011, 02:00 AM
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Replies: 13
You can have a friendly relationship with customers, but when it comes to money you need to be assertive and clear up front about the rules. Money's money.
It's much easier to be clear at the start...
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Forum: Running an IT Services Business
November 27th, 2011, 01:41 AM
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Replies: 11
My 2 cents:
- hire on attitude more than skill, but also realise that some people aren't as good at picking up new skills as others: most of us are in the service industry and people skills are...
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Forum: Running an IT Services Business
November 27th, 2011, 01:28 AM
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Replies: 26
Have a serious look at CrashPlan PROe from Code 42 (www.crashplan.com) if you are looking for data backup (i.e. don't need software which is application aware, such as for databases and Exchange, or...
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