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Search: Posts Made By: adent-ctc
Forum: RangerMSP Software Discussion Forum (CCRM) June 28th, 2022, 06:29 PM
Replies: 17
Posted By adent-ctc
As I’ve had needed to share these notes with dev teams on other platforms, thought I would share here too.

All of Microsoft’s APIs use Oauth for authentication.
This webpage is helpful, with many...
Forum: RangerMSP Software Discussion Forum (CCRM) July 30th, 2021, 05:51 PM
Replies: 4
Posted By adent-ctc
My understanding is as follows.
Quickbooks Online is not the cloud equilvalent of what we all knew to be Quickbooks Desktop
In Australia, Quickbooks Desktop became Reckon Desktop and is owned by a...
Forum: Running an IT Services Business July 30th, 2021, 05:39 PM
Replies: 16
Posted By adent-ctc
@nattivillin says "Our biggest need is integration stack wide. I realized someone on our team spends 20+ hours a week entering data into Ranger that would automatically sync with another...
Forum: RangerMSP Software Discussion Forum (CCRM) May 3rd, 2021, 06:30 AM
Replies: 0
Posted By adent-ctc
Hello

RangerMSP Support have said I can post about this topic here.

There is now a native mobile app supporting RangerMSP in the Apple App Store and Google Play Store.

The app is called Jupiter...
Forum: RangerMSP Software Discussion Forum (CCRM) April 19th, 2021, 05:48 AM
Replies: 4
Posted By adent-ctc
Hello nattivillin

Would you like the numeric difference between new and closed Tickets for all customers, or a subset, or for each customer?
Would you like this restricted by Time Frame or other...
Forum: RangerMSP Software Discussion Forum (CCRM) March 9th, 2021, 08:14 PM
Replies: 9
Posted By adent-ctc
I like this idea of a incoming call triggering the display of the RangerMSP account details for the call.
Even better, if the incoming call has a phone number of a contact that is assigned to one or...
Forum: RangerMSP Software Discussion Forum (CCRM) December 1st, 2020, 02:32 PM
Replies: 2
Posted By adent-ctc
Absolutely understand the concern.
We are also an IT MSP support provider and a RangerMSP licensed customer.
I wouldn't open up our customers to 3rd Party access either.
This is why Jupiter Server...
Forum: RangerMSP Software Discussion Forum (CCRM) November 30th, 2020, 04:19 PM
Replies: 8
Posted By adent-ctc
Hello nattivillin

We are close to being able to do this for RangerMSP Tickets in Jupiter Server.

The next release will support updating RangerMSP Tickets in our client app Jupiter Explorer....
Forum: RangerMSP Software Discussion Forum (CCRM) November 30th, 2020, 04:02 PM
Replies: 6
Posted By adent-ctc
Hello nattivillin

If you like, we can build a client app for this that uses Jupiter Server to automatically change the status in RangerMSP tickets for you.
We would obviously charge you something...
Forum: RangerMSP Software Discussion Forum (CCRM) November 29th, 2020, 06:31 AM
Replies: 2
Posted By adent-ctc
Hello

I have confirmed with RangerMSP Support that I can post this here.

We are intending to soon engage a Mobile Developer to create a Native Mobile app that uses our Jupiter Server product...
Forum: RangerMSP Software Discussion Forum (CCRM) September 1st, 2020, 04:09 AM
Replies: 9
Posted By adent-ctc
Internet Based Desktop Client for RangerMSP is progressing.
https://dentaur.com.au/jupiter-explorer-rangermsp/

Insert new customer into RangerMSP and ITPortal at the same time.
View existing...
Forum: RangerMSP Software Discussion Forum (CCRM) July 23rd, 2020, 04:25 AM
Replies: 2
Posted By adent-ctc
Can you help me to understand what you features you would like to see with a MS Team integration?
Do you want to send Chats or make outbound Calls in Teams? Or log calendar events?
Or something else?
Forum: RangerMSP Software Discussion Forum (CCRM) May 12th, 2020, 07:58 PM
Replies: 3
Posted By adent-ctc
I agree with the sentiments from @hayden.
CommitCRM is an important and valued part of our business.

It has been a long time since there have improvements / updates to the API.
I would like to...
Forum: RangerMSP Software Discussion Forum (CCRM) April 28th, 2020, 09:06 AM
Replies: 7
Posted By adent-ctc
@centurion
Here is some sample C# code that connects to our Jupiter Server product to obtain CommitCRM asset records....
Forum: RangerMSP Software Discussion Forum (CCRM) April 28th, 2020, 08:57 AM
Replies: 9
Posted By adent-ctc
There are 3 solutions.
1. CommitCRM to use the MS Graph API to connect to the Office 365 Tenant using this API call.
https://graph.microsoft.com/v1.0/users/{user}/SendMail

OR

2. For CommitCRM to...
Forum: RangerMSP Software Discussion Forum (CCRM) April 28th, 2020, 08:44 AM
Replies: 12
Posted By adent-ctc
Agree.
Inactive accounts should not sync to Outlook.
Forum: RangerMSP Software Discussion Forum (CCRM) April 28th, 2020, 08:27 AM
Replies: 2
Posted By adent-ctc
This doesn't specifically answer your question, but there might be an opportunity for me to assist to work around what you are using the CommitCRM email features for.

You are correct, Microsoft CSP...
Forum: RangerMSP Software Discussion Forum (CCRM) February 4th, 2020, 02:34 PM
Replies: 9
Posted By adent-ctc
If you visit this page and scroll to the bottom you will see the beginings of a Internet Based Desktop Client for CommitCRM....
Forum: RangerMSP Software Discussion Forum (CCRM) February 4th, 2020, 02:18 PM
Replies: 12
Posted By adent-ctc
If the CommitCRM API is replaced with something more modern, consider gRPC.

Google designed gRPC and then open sourced it.
Microsoft are on board....
Forum: RangerMSP Software Discussion Forum (CCRM) December 17th, 2019, 05:58 PM
Replies: 12
Posted By adent-ctc
We would also like to see the official CommitCRM API support creation and updating contract records.
Forum: RangerMSP Software Discussion Forum (CCRM) November 6th, 2019, 07:51 PM
Replies: 5
Posted By adent-ctc
Our Jupiter Server platform partially supports integration with IT Portal. :)
Creating, reading, editing Companies
Creating, reading, editing and deleting Contacts.
Obviously more to come at some...
Forum: RangerMSP Software Discussion Forum (CCRM) October 12th, 2019, 11:08 PM
Replies: 4
Posted By adent-ctc
When creating CommitCRM API support in our Jupiter Server we came up against this problem of deleting records.
The CommitCRM API doesn't support deletion at all, in any of the data tables.
I wish...
Forum: RangerMSP Software Discussion Forum (CCRM) October 12th, 2019, 10:59 PM
Replies: 49
Posted By adent-ctc
Sorry, took a couple of days for me to post back.

As the standard CommitCRM is a DLL file, a piece of middleware is required before any native mobile device will be able to connect.
That piece of...
Forum: RangerMSP Software Discussion Forum (CCRM) October 10th, 2019, 02:21 PM
Replies: 49
Posted By adent-ctc
@LFITServices
Yep we are a MSP as well. Have been for a number of years. Fed up with the lack of automation between systems. This is a small snapshot of our journey to develop Jupiter Server.
We can...
Forum: RangerMSP Software Discussion Forum (CCRM) September 18th, 2019, 04:30 PM
Replies: 49
Posted By adent-ctc
Thankyou,
Some clarifications
For the Jupiter Server to access CommitCRM, the Jupiter Server can be installed on a different computer to your CommitCRM installation so long as that alternate...
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