Forum: RangerMSP Software Discussion Forum (CCRM)
April 24th, 2018, 02:50 PM
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Replies: 1
I have Ticket Priority set as a mandatory field, but it defaults to normal so the tech who enters the ticket can disregard it and all tickets end up as set to "Normal" priority.
Is there a way to...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 14th, 2011, 09:17 AM
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Replies: 23
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 8th, 2011, 11:38 PM
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Replies: 23
Sorry for the double post here, but finding out that this feature isn't in active development is rather hard to swallow. I'm not saying that we're going to just run out and switch to a different...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 8th, 2011, 11:24 PM
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Replies: 23
I agree we would like to see calendar improvements as the #1 priority. We have been holding off on buying any upgrades to our CommitCRM version waiting for a calendar view to come out for the web...
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Forum: Running an IT Services Business
November 25th, 2010, 07:15 PM
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Replies: 5
We are reselling Dell and a few HP systems that we get through Infotech and making maybe $100 per machine at best. Sometimes we make so little off of a machine that we just tell the customer to buy...
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Forum: Running an IT Services Business
July 21st, 2010, 04:09 PM
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Replies: 14
Auto Task is a great product if you want something to do it all. It is very complicated though and pretty expensive.
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Forum: Running an IT Services Business
July 21st, 2010, 03:54 PM
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Replies: 37
Go To Assist Express is the best one. I have used LMI Rescue and use VNC SC. GTA Exp is cheaper than LMI and supports up to 8 sessions @ a time.
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Forum: Running an IT Services Business
June 16th, 2010, 03:47 PM
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Replies: 0
I saw a thread from a few months ago and thought i would let you all know about a solution i found.
TechLink Pro by OSM4.com is a fantastic product for keeping track of passwords and all site info....
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Forum: Running an IT Services Business
June 16th, 2010, 03:44 PM
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Replies: 8
TechLink Pro by OSM4.com is a fantastic product for keeping track of passwords and all site info. It has access permissions for techs and clients. It has a free trial too.
www.osm4.com
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Forum: Running an IT Services Business
June 16th, 2010, 03:38 PM
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Replies: 26
BDR solution from Zenith Infotech is great for Disaster recovery. It is scalable and very quick/easy to restore.
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Forum: Running an IT Services Business
June 16th, 2010, 03:36 PM
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Replies: 26
Carbonite works great but if you have DB's you will want to use Dr Backup.
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Forum: Running an IT Services Business
June 16th, 2010, 03:26 PM
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Replies: 6
drbackup.net
carbonite.com
Those 2 are great of automated off-site backup. Could use FreeNas with one on-site and 1 replicating off-site.
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