Forum: RangerMSP Software Discussion Forum (CCRM)
October 20th, 2015, 04:00 PM
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Replies: 3
We've created an exe that we put on each contract support computer with an icon on their desktop that fills out a form on our website with the computer name, OS, etc and gives the customer required...
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Forum: Running an IT Services Business
September 22nd, 2015, 06:58 AM
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Replies: 11
We own all the licensing. Clean Slate is the only licensing per PC, it's movable, they will reset your counter when asked. Simply help is per connection one time licensing. Event Sentry is I think...
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Forum: Running an IT Services Business
September 19th, 2015, 07:10 PM
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Replies: 11
Simple Help works for us for remote support, Event Sentry works for file monitoring (Which helps with the Crypto problems), Clean Slate for reboot and restore, OCS Inventory for software and hardware...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 13th, 2015, 03:55 PM
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Replies: 6
We do auto set the tickets that come in automatically from out ticketing system as to the type of customer they are (Contact, Billable) All other labels are set manually.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 9th, 2015, 02:08 PM
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Replies: 6
Type of ticket or status, Billable, Contract, In House, Needs Charges, Non Billable, Warranty, Scheduled, Today, Tonight. Anything to catch the eye and get the job done.
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Forum: Running an IT Services Business
September 9th, 2015, 01:41 PM
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Replies: 20
We use Syncrify ISP on a server with NAS (mirrored drives). Need more storage, just add another NAS drive. Has version controls. Can encrypt for those that need it. Clients can restore their own...
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Forum: Running an IT Services Business
September 9th, 2015, 01:02 PM
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Replies: 11
Our Unlimited (Everything IT) Monthly Network Support Contracts are per month @ 125.00 per network server, workstation, laptop, phone system or DVR reduced by 48% if 75% of workstations have vendor...
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 3rd, 2012, 07:08 AM
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Replies: 2
It would be helpful to us if there was a notes section associated with a charge that would not transfer to the invoices.
We know there is a notes or history section for the ticket but notes...
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