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Search: Posts Made By: Robfnz
Forum: RangerMSP Software Discussion Forum (CCRM) March 3rd, 2022, 08:13 PM
Replies: 21
Posted By Robfnz
When importing charges with the Import charges tool

1. Is there any way of using an Account number or RecordID for customer accounts in Ranger rather than the Account name having to match,...
Forum: Running an IT Services Business March 8th, 2021, 07:35 PM
Replies: 16
Posted By Robfnz
Agreed!
The Xero link could do with some work.
Forum: RangerMSP Software Discussion Forum (CCRM) October 6th, 2020, 04:38 PM
Replies: 5
Posted By Robfnz
Was an answer found for this I have the same issue.
I created a new employee account and the Rate field on the Employee tab is shaded and not editable.
This is also now the case for all...
Forum: RangerMSP Software Discussion Forum (CCRM) May 28th, 2019, 06:06 PM
Replies: 21
Posted By Robfnz
Great news! Thanks Commit :)
Forum: RangerMSP Software Discussion Forum (CCRM) May 27th, 2019, 04:32 PM
Replies: 21
Posted By Robfnz
I feel this is something that should be part of the core product.

There must be plenty of CommitCRM users out there who, like us, resell services such as Phone, managed print, etc. where charges...
Forum: RangerMSP Software Discussion Forum (CCRM) November 26th, 2018, 06:06 PM
Replies: 4
Posted By Robfnz
Hi
Can this problem be resolved sometime please.
It is still happening over four years and x? versions since we first reported it, presumably this wasn't the first time.
It's a bit of a pain...
Forum: RangerMSP Software Discussion Forum (CCRM) January 19th, 2018, 07:15 PM
Replies: 6
Posted By Robfnz
I agree with this.
I understand the need to have one manager of a ticket but it would be good to be able to assign other techs who are involved in the job/ticket if for no other reason than so it...
Forum: RangerMSP Software Discussion Forum (CCRM) March 7th, 2017, 07:55 PM
Replies: 1
Posted By Robfnz
Hi
Is it possible to adjust the timeout on the web interface. We have found when entering job notes via the web interface when onsite that sometimes we are forced to login again when submitting the...
Forum: Running an IT Services Business November 30th, 2016, 04:42 PM
Replies: 16
Posted By Robfnz
Logicnow or SolarWinds MSP as it now called.
Happy with the product and the integration with CommitCRM.
They are continually releasing updates etc. - the new remote support tool option MSP Anywhere...
Forum: RangerMSP Software Discussion Forum (CCRM) September 28th, 2016, 01:29 PM
Replies: 3
Posted By Robfnz
Perfect, thankyou.
I knew it had to be easy.
Forum: RangerMSP Software Discussion Forum (CCRM) September 28th, 2016, 03:09 AM
Replies: 3
Posted By Robfnz
I need to export all customer account primary details (i.e. not secondary contacts) to csv so I can import them into Xero as customer accounts.
I had assumed it would be easy to modify a report to...
Forum: RangerMSP Software Discussion Forum (CCRM) September 26th, 2016, 04:51 PM
Replies: 5
Posted By Robfnz
Demand, Demand!!
;-)
Forum: RangerMSP Software Discussion Forum (CCRM) September 26th, 2016, 02:27 PM
Replies: 5
Posted By Robfnz
Thanks for the reply.
Are there any plans to add integration with Reckon One?
Forum: RangerMSP Software Discussion Forum (CCRM) September 25th, 2016, 07:40 PM
Replies: 5
Posted By Robfnz
A couple of questions about the CommitCRM Quickbooks Link

1. Does it support Reckon One

2. When linked to Quickbooks online, does it behave like when linked to QB desktop in that invoices, clients,...
Forum: RangerMSP Software Discussion Forum (CCRM) August 25th, 2016, 07:11 PM
Replies: 4
Posted By Robfnz
Yes it does help thanks
Forum: RangerMSP Software Discussion Forum (CCRM) August 24th, 2016, 06:08 PM
Replies: 4
Posted By Robfnz
Thanks, I agree about the Xero link - the 2 step invoicing process and lack of item and customer/supplier sync would be a backward step for us.

Having read through the 2 QB Online manuals I could...
Forum: RangerMSP Software Discussion Forum (CCRM) August 23rd, 2016, 07:41 PM
Replies: 4
Posted By Robfnz
We use Quickbooks 2010-11 and are quite happy with the Quickbooks Desktop Link module. Unfortunately we are having some issues with QB and are trying to decide whether to upgrade QB, move to QB...
Forum: RangerMSP Software Discussion Forum (CCRM) May 27th, 2016, 04:13 PM
Replies: 3
Posted By Robfnz
Same, we either add our notes to one or more history notes or remove the charge notes from the invoice manually.
No. 2 would be a good solution.
No.3 is a must have, we have had the same frustrating...
Forum: RangerMSP Software Discussion Forum (CCRM) March 14th, 2016, 01:33 PM
Replies: 56
Posted By Robfnz
Hosted Exchange??
e.g. O365 or 3rd party hosted
Forum: RangerMSP Software Discussion Forum (CCRM) January 5th, 2016, 05:35 PM
Replies: 7
Posted By Robfnz
I would like to see this ability too - would be very useful so the ticket appears in the queue of all techs working on it.

Also would be good to have a way for everyone to see new unassigned jobs in...
Forum: Running an IT Services Business May 21st, 2015, 07:44 PM
Replies: 20
Posted By Robfnz
Hi wsandwith

Just hoping you have notifications on for this thread still.
We have been using Maxfocus managed online backup and are now looking at the stand alone Max Backup. There doesn't seem to...
Forum: RangerMSP Software Discussion Forum (CCRM) March 16th, 2015, 01:14 AM
Replies: 1
Posted By Robfnz
We are using recurring contracts to charge for an online backup solution we provide.
We create a contract for each customer, add the correct item to the contract price charge based on volume of...
Forum: RangerMSP Software Discussion Forum (CCRM) September 18th, 2014, 09:11 PM
Replies: 4
Posted By Robfnz
Hi

We have just converted our CommitCRM trial to a full version and when changing the QB link to point to our live QB data file get this error at the last step... (it worked perfectly with a test...
Forum: RangerMSP Software Discussion Forum (CCRM) September 14th, 2014, 03:36 PM
Replies: 5
Posted By Robfnz
would need to work with hosted exchange (O365) for us
Forum: Running an IT Services Business December 3rd, 2013, 01:21 AM
Replies: 4
Posted By Robfnz
We have been using D7 for a year or two - Love It!
Easy automation of all the usual tasks
A great selection of tools
He is continuously updating and improving it
We use it for services, malware...
Showing results 1 to 25 of 26

 

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