Forum: RangerMSP Software Discussion Forum (CCRM)
June 3rd, 2015, 02:33 PM
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Replies: 0
Is anyone doing 6-minute rounding for labor billing. Pros/cons? Client perception?
thanks!
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 17th, 2014, 06:07 PM
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Replies: 2
right... forgot about that one.
thanks --
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 16th, 2014, 04:43 PM
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Replies: 2
we have the system set up to send an automatic reply when clients send in and email based ticket request. A small number of these come from automated systems that do not actually have valid emails...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 2nd, 2014, 11:03 AM
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Replies: 1
I know I've mentioned this before but I can't find that posting...
The email that is generated to tell employees that a ticket has been updated is (most of the time) useless because it does not tell...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 25th, 2014, 01:29 PM
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Replies: 10
Simple is good. Our biggest gripe with the CommitCRM reports is that they do not account for days worked without billable time. This happens to us from time to time -- for various reasons, a tech...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 25th, 2014, 01:17 PM
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Replies: 4
We have found the lack of incrementing the second part of the code (the number after the decimal) to be annoying as well. That said, it's not that difficult for us to look up the last number and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 23rd, 2014, 05:37 PM
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Replies: 10
how are the averages working? what's happening with weekends and holidays? How about days the employee is in the office but does not clock any billable time?
thanks --
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 18th, 2014, 01:22 PM
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Replies: 9
I'm guessing Commit does not use the system like your clients do (that would be us!). With just a few charges, emails, audit records and history notes (btw, history notes default to expanded, not...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 17th, 2014, 03:39 PM
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Replies: 10
Nice one Mike!
Have you looked at the report: Monthly Hours Summary by Employee? That's what we use for this info.
I know folks have been asking about Xero support for some time...
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 17th, 2014, 03:29 PM
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Replies: 9
>> you can open the window in full by clicking Show and then the Go Advanced button...
thanks, good to know... but why do we need to "go advanced" to resize a window. Seems like something we should...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 16th, 2014, 04:25 PM
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Replies: 9
with the amount of data that is getting stuffed into history notes using the continuum connector, we are finding a huge need to be able to resize (expand!) a history note window so we can see/read...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 03:24 PM
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Replies: 21
So how do we re-open the ticket with Continuum when we need to do that?
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 02:03 PM
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Replies: 6
Running through the setup doesn't tell us much (it lets us select a few variables but not everything in the "Generate Report" window). Given that we can't generate the reports until we purchase the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 11:20 AM
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Replies: 6
Does this new report scheduler allow us to set all the fields AND filters ahead of time (currently we can't save reports with filters applied)?
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 11:10 AM
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Replies: 2
We have very few things that are "standard" or the same from one job to the next. You could easily do this with Items though (set up an item for every "code" you created) -- this is kind of how it's...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 11:07 AM
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Replies: 4
I'll see what I can do.
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 11:05 AM
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Replies: 2
How about this... call it "Project" (type). :-)
On this though, we MUST be able to modify the default billable/non-billable status for ALL items types (time, materials and expense) -- as has been...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2014, 10:55 AM
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Replies: 21
What happens when we re-open a closed ticket? Does it re-open at the Continuum end as well?
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 02:57 PM
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Replies: 4
'Tickets List by Manager' (on open ticket) gives me a 432 page report (seriously!) that lists every ticket... all we want to know is a number of open tickets for each employee.
thanks --
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 02:37 PM
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Replies: 7
Brilliant!
I've tried doing negative markups/discounts to back out charges (for returns) and that completely breaks the accounting module. Good to know we at least can enter a negative charge......
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 02:32 PM
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Replies: 3
Most folks would say "linking" instead of "pointing".
My question is why can we only point a ticket to an asset... we should be able to right click in the asset >> ticket tab and select "link...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 02:29 PM
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Replies: 7
Interesting, but that would make the tabs really wide and chew up real-estate... we are in the process of hiding tabs so that it simplifies the screen.
That said, this type of info should definitely...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 01:20 PM
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Replies: 3
why can't we simply link a ticket from an asset (we can create a new ticket from he asset, but not link one)? this function needs to be added.
//ray
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 11:23 AM
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Replies: 7
Not sure what you mean by "negative expense". We have found the accounting module in CommitCRM buggy and difficult to work with -- particularly the markup and discount stuff. The last post I had on...
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 12th, 2014, 11:06 AM
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Replies: 4
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