Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2022, 09:23 PM
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Replies: 8
Ultimately if we could get a checkbox in the contact form that would make it a “site” then have it appear on the ticket screen as an additional drop down would be awesome n
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 6th, 2022, 09:22 PM
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Replies: 1
Hello,
We really need the ability to have multiple inbound / outbound emails in ranger. Ideally the ability to have new tickets opened and flagged (support, finance, info) and whatnot and...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 29th, 2022, 01:05 PM
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Replies: 8
Has there been any additional thought given to this? I see basically all other MSP/PSA software platforms offer customer site options. We really need to be able to connect a customer to a site then...
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Forum: Running an IT Services Business
March 1st, 2021, 05:24 PM
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Replies: 16
Support - It is time to start further integrating into other products.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 15th, 2021, 10:20 PM
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Replies: 5
I remember before it was automate, and before CW owned it - there was integration. It was provided by Labtech but they dropped it right when CW took over.
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 3rd, 2021, 10:26 AM
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Replies: 2
We setup a 'Queue' user that all tickets are assigned and we set it's email address to be a group email that notifies all of our support team. We have been using it this way for years, and it works...
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 8th, 2020, 11:52 AM
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Replies: 5
It worked for me, but i had to use the office removal tool and do a clean install. Not sure what Microsoft is doing with office, but things aren't working like they used to.
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Forum: RangerMSP Software Discussion Forum (CCRM)
May 6th, 2020, 06:22 PM
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Replies: 5
We were having this issue as well, we had to completely uninstall office and reinstall.
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Forum: Running an IT Services Business
May 3rd, 2020, 03:54 PM
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Replies: 5
I have had customers offer to pay for the additional computers, and customers that haven't. For the moment, I am just allowing the additional devices until everything calms down to see where we are...
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Forum: RangerMSP Software Discussion Forum (CCRM)
April 28th, 2020, 06:28 PM
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Replies: 12
We setup 'Waiting on Customer' as a status that automatically sends an email, i just wish the ticket would auto close after 10 days.
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Forum: Running an IT Services Business
March 23rd, 2020, 01:13 PM
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Replies: 5
Just wanted to see how everyone was doing with this global pandemic.
Austin Riggs
Onward IT
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 28th, 2020, 12:46 PM
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Replies: 5
We would love to see a RTF WYSIWYG editor both in ticketing and the KB.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 29th, 2020, 11:47 AM
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Replies: 9
We currently use remote desktop, i was referring to an actual internet based desktop client in lieu of having an overly complex remote desktop setup requiring additional cost and licensing.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 27th, 2020, 10:07 PM
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Replies: 9
I would like to see a true internet/ desktop client so we could run CommitCRM in the cloud on a remote server and still use the desktop functionality.
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 20th, 2020, 11:36 PM
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Replies: 12
I am still all for having inactive contacts not in outlook. We have employees that haven't been with client offices for 15+ years that are inactive in CommitCRM, but still in outlook. Its a data...
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Forum: RangerMSP Software Discussion Forum (CCRM)
January 8th, 2020, 09:21 PM
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Replies: 13
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Forum: RangerMSP Software Discussion Forum (CCRM)
December 4th, 2019, 12:12 PM
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Replies: 5
Same here, it seems to be fine.
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 30th, 2019, 08:11 PM
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Replies: 5
We now use ITGlue and would love to see integration, is anyone else using it?
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 20th, 2019, 12:39 PM
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Replies: 3
We would use this as well. I would still like to see the ability to add "secondary sites" for clients that have multiple sites, and also still be able to select a contact. Maybe even have a contact...
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 13th, 2019, 11:20 AM
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Replies: 49
I would put some money towards it, I would love a native app to use instead of the web interface.
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Forum: RangerMSP Software Discussion Forum (CCRM)
August 5th, 2019, 12:12 PM
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Replies: 10
I have, and it works very well!
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2019, 11:17 AM
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Replies: 2
Hello,
We love CommitCRM and have been using it for 10+ years now. One of my friends just started using CW and I was shown some features that would be useful within CommitCRM.
1. Multiple E-Mail...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 22nd, 2019, 11:12 AM
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Replies: 14
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Forum: Running an IT Services Business
June 14th, 2019, 01:14 PM
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Replies: 4
+1000000 from me on this, would love at least a counting feature - we have this, and we have sold that so you have x left.
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Forum: RangerMSP Software Discussion Forum (CCRM)
June 12th, 2019, 12:39 PM
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Replies: 12
This is very exciting news Commit!!!
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