Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2020, 08:22 AM
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Replies: 4
Yes, the date is shown on the Asset Preview tab but NOT under the general tab.
Sorry, I do not see where I can send you my screen shot.
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Forum: RangerMSP Software Discussion Forum (CCRM)
September 15th, 2020, 06:48 AM
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Replies: 4
Hello,
When importing assets into an existing account, the Warranty Expiration Date was not populating in the general tab. I did make sure I had the format of the date correct for the warranty...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2019, 11:15 AM
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Replies: 11
I did receive reports today for the other accounts, so for now I will be reviewing and if any questions I will reach out.
Thank you
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2019, 07:13 AM
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Replies: 11
Thanks, I will reach out to our network tech to zip the files.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2019, 06:44 AM
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Replies: 1
We would like to set the "Region" column to display the South region first followed by North.
I understand we can click on the Region column and has it in ascending order or descending but it there a...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 30th, 2019, 06:34 AM
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Replies: 11
Thank you for your reply. These reports at this point are not being sent out to customers. I do not receive an empty report, nothing is generated.
Where or who should I send the log files to?
Thank...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 23rd, 2019, 09:33 AM
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Replies: 11
I did schedule a report using the Detailed Account Charges by Contract and date using Last 30 Days. I subscribed 3 different clients to the report but only receive a report for one of the clients....
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 23rd, 2019, 08:37 AM
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Replies: 2
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 23rd, 2019, 07:09 AM
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Replies: 2
We would like to download asset lists for several of our clients and add and/or replace some of the information for those assets and then upload back into CommitCRM.
As long as we have the Record ID...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2019, 08:31 AM
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Replies: 11
Update on above question, we want to show charges to contracts for last 30 days.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 15th, 2019, 08:30 AM
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Replies: 11
Can you please direct me on how to schedule reports for our clients to reflect activity on contracts for the "last 30 days". I understand the start date refers to the contract start date, but we...
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2019, 10:20 AM
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Replies: 11
Ok, thanks, I understand.
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Forum: RangerMSP Software Discussion Forum (CCRM)
July 1st, 2019, 08:15 AM
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Replies: 11
When trying to schedule a customer report for the "contract" category, the option I select "last 30 days" produces no results.
When I choose "last 12 months", or "all time", I receive reports for the...
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 18th, 2019, 09:27 AM
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Replies: 4
Thank you, We will give it a go.
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 18th, 2019, 08:29 AM
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Replies: 4
Thank you for this information. We currently do not have any information in the Asset Code field so will this still work for us.
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Forum: RangerMSP Software Discussion Forum (CCRM)
March 18th, 2019, 06:59 AM
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Replies: 4
Is it possible to set multiple assets to inactive at once.
Is this something that can be done in a batch type mode.
We also would like to add locations to multiple assets and would like to know if...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 6th, 2019, 10:41 AM
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Replies: 4
Thank you,
I would like to schedule a report with specific dates, which is only achieved using legacy filters, such as 7/1/2018 - 12/31/2018. This would be 2 quarters of a fiscal year. Not sure how...
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Forum: RangerMSP Software Discussion Forum (CCRM)
February 6th, 2019, 09:13 AM
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Replies: 4
I have created a few Customer Scheduled Reports and subscribed accounts to the reports.
I am using legacy filtering options so I can choose specific dates.
The report using print preview shows...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 21st, 2018, 07:03 AM
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Replies: 10
Well thank-you, so glad I reached out.
Best,
Kendra
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 19th, 2018, 10:40 AM
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Replies: 10
Thank you for your reply. We will be upgrading to version 20 after the release.
Just to make clear on what you refer to tedious work regarding rolling over hours to a new contract.
I did review how I...
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Forum: RangerMSP Software Discussion Forum (CCRM)
November 7th, 2018, 09:26 AM
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Replies: 10
I did want to reach out again regarding the contracts that we currently are using in CommitCRM.
We currently have at least 6 different contracts per client and would like to reduce that number to 2...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 24th, 2018, 08:42 AM
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Replies: 10
Thank you, I do understand what you mean and I can see all of the items to select from when creating the contract.
However when I am trying to add a new "labor" charge as an employee would add for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 22nd, 2018, 09:40 AM
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Replies: 10
Thank you for your reply.
I created a General Contract for a Test Company where I wish to have
Tech1
Tech2 and
Network services under that contract.
I did create a new Labor Item and saved it for...
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Forum: RangerMSP Software Discussion Forum (CCRM)
October 17th, 2018, 12:19 PM
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Replies: 10
We currently are running CommitCRM 18.0.0.2 and would like to reduce the number of active contracts we have.
Is it possible to set-up a "General" contract with several different services within...
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